Frequently Asked Questions (FAQ)

Spartech Impex Private Limited is a construction machinery and equipment company offering a wide range of products through its website and mobile application, with Pan-India delivery and after-sales support.
Any individual or business user above 18 years of age can place an order through the Spartech website or mobile app.
Yes. All purchases made on Spartech include a valid GST invoice, which is provided after order confirmation.
Yes. All payments are processed through RBI-authorized, PCI-DSS compliant payment gateways. Spartech does not store your card, UPI, or banking details.
We support multiple payment options, including:
  • UPI
  • Debit & Credit Cards
  • Net Banking
  • Other options available via the payment gateway
Yes. Spartech offers Pan-India delivery through verified logistics partners. Delivery timelines may vary based on location and product type.
Orders are usually dispatched within 2–5 working days after payment confirmation. Delivery typically takes 5–12 working days, depending on the destination and logistics partner.
If you receive a damaged product:
  • Inform the delivery partner immediately
  • Contact Spartech support within 48 hours with photos or videos
Eligible cases are covered under our 100% Purchase Protection Policy.
Orders can be cancelled before dispatch. Once dispatched, cancellation may not be possible. Please refer to our Refund, Cancellation & Return Policy for details.
Returns are accepted only in specific cases such as:
  • Transit damage
  • Defective products
  • Wrong product delivery
Requests must be raised within 48 hours of delivery.
Approved refunds are processed within 7–10 working days and credited to the original payment method.
Yes. Products are covered under standard warranty, as mentioned on the product page. Warranty does not cover misuse, normal wear and tear, or unauthorized repairs.
Yes. Spartech provides:
  • On-site service (where applicable)
  • Service center support
  • Video call or remote assistance
You can contact us through:
  • Email
  • WhatsApp
  • Customer support number
Our team will guide you through the service process.
Yes. We follow strict data protection practices as described in our Privacy Policy. Your data is used only for order processing, service, and legal compliance.
Yes. You may request access, correction, or deletion of your personal data by contacting our support team.
📧 Email: support@spartech.in
📞 Phone / WhatsApp: +91-7210000976
All complaints are handled through our Grievance Redressal Mechanism as per Indian law. Grievances are acknowledged within 48 hours and resolved within 15 working days.
Unless stated otherwise, prices are exclusive of GST. GST is added at checkout and shown on the invoice.
All legal policies, including:
  • Privacy Policy
  • Terms & Conditions
  • Refund & Return Policy
  • Shipping Policy
  • Purchase Protection Policy
are available on our website and mobile app.
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(+91) 7210000976

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7-Day Return

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Spartech Impex Pvt Ltd
Head Office Address : H-3/189 , 3rd Floor Sector - 16 , Rohini - 110089 Wearhouse & Factory : Shed no 153 to 157 , Street no - 10 , Gurudwara Road , Siraspur , Delhi - 11042

Phone: (+91) 7210000976
Email: support@spartech.in

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